Return Policy

 

Returns

We hope you will enjoy your purchase, however, if you change your mind, you can return any unwanted items within 14 days of your order’s delivery date. 

All returned items must be in their original, unworn, unwashed condition, including all tags.

Please allow up to 10 business days for the refund/exchange to be processed following receipt of returned goods.

Please note that the cost of the return label will be deducted from the total refund amount. 

Separate orders cannot be combined for returns or exchanges, each order must be processed individually. 

To initiate a return or exchange please click here.

Alternatively, you can email us and if we agree to your return, we can send you a prepaid return label. Attach the return label to the sealed package. 

Upon receipt and inspection of the goods, we will issue a refund or exchange, following instructions provided to us via email, and notify you accordingly. If clothing comes back and is in need of a press or dry clean then we will deduct this from your refund. 

To ensure items arrive with us promptly, we advise you follow our returns process, detailed above. UK returns following this process are free. International returns following this process are not free, and we will either deduct the shipping costs from the total to be refunded or surcharge your card the shipping costs in the case of an exchange.

If you arrange your own shipping, please note that we will not reimburse the costs. We do not accept liability for goods delivered to a different address and will not issue returns in such circumstances. If you are shipping an item worth over £75, consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item and will not issue returns for goods lost in transit.

Products purchased in-store must be returned in-store unless we agree to a return.

We monitor returns made by customers and flag suspicious activity.

Gift cards are non-returnable.

Items that are reduced in price after you buy them will not be eligible to a refund of the difference. 

MTO/MTM Products are non-refundable

Late or Missing Refunds (if applicable)

Please allow 10 business days for credit to enter your account. If your refund still hasn’t arrived, contact your credit or debit card company and bank. If you’ve done all of this and still have not received your refund, then contact us via info@edwardsexton.co.uk.